Service agreement · v1.1 (2026)
The terms, in plain English.
No fine print games. This is the same agreement you accept when you book, written so you can actually read it.
Every client
What's included
We clean to the approved scope created after we assess your space. Anything outside that scope is an add-on and is priced before we do it.
Your approved quote
Your service price and expected scope are provided after we assess your space and confirmed before work begins.
Access, pets and utilities
You provide safe access, running water and power, and secure any pet that shouldn't be loose while we work. If we can't get in, the visit is billed in full.
Payment
We provide options depending on the service rendered as to how you pay: a card saved securely on file (nothing is charged up front — we charge the agreed price plus New Jersey sales tax within 24 hours of finishing the visit) or by invoice.
Cancellation and rescheduling
Free with 48 or more hours' notice. Between 24 and 48 hours, 50% of the visit. Under 24 hours, a lockout, or no access on arrival, 100%. Recurring clients get one free late cancellation or skip every six months.
Our satisfaction guarantee
Tell us within 24 hours and we return and re-clean the areas in question at no charge. A re-clean is the remedy in place of a refund.
Damage and insurance
Report any damage within 48 hours so we can inspect it. EcoElevate carries general liability and workers' compensation, and every cleaner assigned to your property is professionally screened and covered under our service requirements.
Recurring plans
Recurring service is typically month-to-month — pause, skip or cancel anytime in your account or by contacting us via email. In some cases, such as discounted long-term arrangements, a written term agreement is required instead; its terms are agreed with you before service begins. If you cancel a recurring plan before the third visit, the recurring discount applied to earlier visits is recaptured.
Hiring our team
Please don't hire an EcoElevate employee directly within 12 months of their last visit to you. Doing so carries a $2,500 placement fee.
Commercial accounts
Offices, medical and dental practices, salons, studios, retail and gyms also agree to the following.
Term and renewal
Recurring commercial service runs month-to-month unless a written term is agreed. Term agreements renew automatically and may be terminated by either party with 30 days' written notice.
Keys, codes and alarms
Keys, fobs and alarm codes are logged, issued only to assigned staff, and returned or deactivated within five business days of the account ending.
Insurance documentation
A certificate of insurance naming your entity as additional insured is available on request at no charge.
After-hours access
After-hours and weekend service carries a 10% modifier and requires a documented access and lock-up procedure.
Annual price review
Rates are reviewed once a year against New Jersey wage and supply costs. Any change is communicated at least 30 days in advance.
Governing law
This agreement is governed by the laws of the State of New Jersey, with disputes heard in the county of the client's service address.
Questions about any of this? Email Contact@EcoElevateCleaning.com or call (201) 477-8288. We'd rather talk it through before service begins than after.
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